Privacy Policy

Effective Date: February 11, 2025

Wiggle Your Tail Pet Care (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://wiggleyourtail.com and use our services.

By using our website or services, you agree to the data practices described in this policy.

1. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide when you:

Book Services: Name, phone number, email address, pet details, and any relevant health or behavioral notes.
Contact Us: Messages, inquiries, or feedback submitted via our website, email, or phone.
Opt In to Notifications: When subscribing to SMS or email updates, we collect your consent as required by law.

B. Automatically Collected Information

We automatically collect limited technical data:

Cookies & Tracking: Used to improve functionality and analyze usage.
Device & Usage Data: IP address, browser type, referring pages, and website interactions.

2. How We Use Your Information

We process collected information to:

Deliver and manage pet care services and appointments.
Provide customer support and respond to inquiries.
Send SMS or email reminders, updates, or offers (if opted in).
Maintain legal compliance and prevent misuse or fraud.

3. SMS Messaging & Consent Policy

By providing your phone number and opting in, you agree to receive messages from (941) 280-5156 including:

Appointment confirmations and reminders
Service updates or scheduling changes
Customer support responses
Promotional offers (if separately opted in)

Opt-In: You may opt in by checking the consent box on our booking or contact form.
Opt-Out: Reply STOP to any text or email contact@wiggleyourtail.com to withdraw consent.
Frequency & Fees: Up to four (4) messages per month. Standard message/data rates may apply.
Help: Reply HELP or email us for assistance.

We use third-party platforms such as Grasshopper to deliver messages. We never sell or share personal information for marketing.

4. Data Sharing & Third-Party Services

We may share data only with trusted providers who enable our operations:

Service Providers: Payment processors (e.g., Stripe), scheduling tools (e.g., Time To Pet), and SMS platforms (e.g., Grasshopper).
Legal & Safety Compliance: When required by law or to prevent fraud, abuse, or harm.

We do not sell, rent, or transfer consumer data to any external organizations beyond necessary service providers.

5. Security of Your Information

We maintain industry-standard technical and administrative safeguards to protect your information.
Although no online system is completely secure, we promptly investigate and respond to any suspected unauthorized access.

6. Your Rights & Data Deletion

You have the right to access, update, or request deletion of your data.

To request deletion, email contact@wiggleyourtail.com with the subject line “Data Deletion Request.”
We will delete all related information (messages, contact details, and service records) within 30 days, unless retention is legally required.

You can also:

Opt out of marketing emails via unsubscribe links.
Disable cookies through browser settings.

A public copy of these instructions is available at https://wiggleyourtail.com/data-deletion.

7. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

8. Contact Us

For questions or concerns about this policy or your data, contact us:
📧 Email: contact@wiggleyourtail.com
📞 Phone: (941) 280-5156
🌐 Website: https://wiggleyourtail.com