Privacy Policy
Effective Date: February 11, 2025
Wiggle Your Tail Pet Care (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This document explains how we collect, use, disclose, and safeguard your information when you visit our website wiggleyourtail.com and use our services.
By using our website or services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
A. Personal Information You Provide
- When Booking Services: Name, phone number, email address, pet details, and any relevant health or behavioral information.
- When Contacting Us: Messages, inquiries, or feedback submitted via our website, email, or phone.
- SMS & Email Consent: When opting into SMS or email notifications, we collect your consent as required by law.
B. Automatically Collected Information
- Cookies & Tracking Technologies: We use cookies and similar technologies to track website activity and improve user experience.
- Device & Usage Data: IP addresses, browser type, referring pages, and interactions with our website.
2. How We Use Your Information
We use collected data for the following purposes:
- Providing Services: Managing bookings, scheduling appointments, and delivering pet care services.
- Customer Support: Responding to inquiries, providing updates, and resolving issues.
- SMS & Email Communication: Sending appointment reminders, service updates, and promotional offers (if opted in).
- Legal Compliance: Ensuring compliance with legal obligations and protecting against fraud or misuse.
3. SMS Messaging & Consent Policy
By providing your phone number and opting into SMS communications, you agree to receive text messages from Wiggle Your Tail Pet Care, including:
- Appointment confirmations and reminders
- Service updates and changes
- Customer support messages
- Promotional offers (if opted in separately)
Opt-In Process
Clients opt in by checking a box on our booking or contact form, explicitly agreeing to receive SMS communications. You can find that form by clicking here.
Opt-Out Process
You may opt out at any time by:
- Replying STOP to any text message
- Contacting us at contact@wiggleyourtail.com
Message Frequency & Fees
- We send a maximum of 4 messages per month, depending on service updates.
- Message and data rates may apply.
Help Requests
- Reply HELP for assistance via SMS.
- Email us at contact@wiggleyourtail.com.
Third-Party SMS Providers
We use third-party services (such as Grasshopper) to send messages but do not sell or share personal data for marketing purposes.
4. Data Sharing & Third-Party Services
We do not sell or rent your personal information. However, we may share data with:
- Service Providers: Payment processors such as Stripe, SMS platforms (Grasshopper), and scheduling software (Time To Pet).
- Legal & Safety Requirements: If required by law or to prevent fraudulent activities.
Commitment to Data Protection
We do not transfer consumer data to external organizations beyond necessary service providers. We have strict security protocols to prevent unauthorized access or sharing of user data.
5. Security of Your Information
We implement industry-standard security measures to protect your personal data. However, no online transmission is 100% secure. If you suspect unauthorized access, contact us immediately.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data by contacting us.
- Opt out of marketing emails via the unsubscribe link or by contacting us at contact@wiggleyourtail.com.
- Disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the latest Effective Date.
8. Contact Us
For any privacy concerns, reach out to us:
📧 Email: contact@wiggleyourtail.com
📞 Phone: (941) 280-5156
🌐 Website: wiggleyourtail.com