Terms and Conditions
Effective Date: February 11, 2025
Welcome to Wiggle Your Tail Pet Care! By using our website and services, you agree to the following Terms and Conditions. Please read carefully.
1. Services Offered
We provide:
- Dog walking, pet sitting, overnight care, and dog training.
- Customer support via phone, email, and SMS.
- Occasional promotional offers (if opted in).
By booking our services, you agree to abide by these terms.
2. Appointment & Booking Terms
- All appointments must be scheduled in advance.
- A 50% non-refundable, non-transferable retainer is required to book dates on our calendar.
- Same-day cancellations forfeit any deposits or credits.
- We do not issue refunds for any payments made for our services.
- Credits may be issued if within our cancellation period.
- All payments are due before services begin.
3. Client Responsibilities
Clients must:
- Provide accurate pet information, including any health or behavioral concerns.
- Ensure pets are safe to handle and kept in a secure environment.
- Notify us of any changes to scheduled services in a timely manner.
4. SMS Communication Policy
By opting in during the booking process, clients agree to receive SMS messages related to:
- Appointment confirmations & reminders
- Service updates and schedule changes
- Customer support notifications
Opt-Out Process
- You may opt-out anytime by replying STOP to a message.
- Contact us at contact@wiggleyourtail.com to be removed from SMS communications.
Message Frequency & Data Rates
- We send SMS communications based on appointment schedules and service updates, approximately 4 messages per month.
- Message and data rates may apply.
- Please review our Privacy Policy for more information on how we handle your data
Help Requests
- Reply HELP for assistance via SMS.
- Email us at contact@wiggleyourtail.com.
Privacy Policy Link
For full details on how we handle your data, please review our Privacy Policy.
5. Liability & Safety
- Wiggle Your Tail Pet Care is not responsible for injuries or incidents due to pre-existing pet health conditions or undisclosed aggression.
- Clients assume full responsibility for their pet’s behavior during service.
- We are not liable for property damage or injuries occurring on client premises.
6. Payment & Credit Policy
- All payments are due before services begin.
- We do not issue refunds. We may issue credit for future bookings if a service is canceled within the required timeframe.
- Credits exclude the 50% non-refundable retainer required to secure dates.
7. Changes to Terms
We reserve the right to modify these Terms & Conditions. Updates will be posted on this page with an updated Effective Date.
8. Contact Information
For any questions, reach out to us at:
📧 Email: contact@wiggleyourtail.com
📞 Phone: (941) 280-5156
🌐 Website: wiggleyourtail.com